A business owner I know called me up a few weeks ago to complain about a team disruption that made him angry. He’d assigned two teammates to travel together to a conference nearly three hours away. To avoid the early-morning rush hour, the three had agreed it would be best for the two traveling to hit the road by 5:30 a.m. By 5:45, after not being able to reach the other teammate, one took off for the conference. Both people ended up driving separately and wasting company money.
“Wait,” I said. “When did the second teammate show up? Why didn’t she respond to the first person, who was trying to reach her? Why are they being punished equally?”
The truth was, no matter how annoying it was that the company paid for two trips to the conference, that the second person dropped the ball on communication. It turned out she showed up more than 30 minutes late, without an explanation or an update. The communication breakdown began with her, and that’s what he needed to fix.
A look into 400 companies with 100,000 employees found that each of those companies lost, on average, $62.4 million annually because of poor communication. Smaller companies may not drive enough revenue to lose such big sums, but that means that the cost of miscommunication affects their bottom line more acutely.
The Economist Intelligence Unit reported in 2018 that nearly half of the 403 executives it surveyed experienced delayed or failed projects, with mid-level managers taking the brunt of the fallout from bad communication throughout their companies. Furthermore, companies led by executives with effective communication skills provide much higher returns to shareholders.
Why do we tolerate bad communication, then? One reason is that the technology and tools that empower us to get our work done are the same ones that often lead our communication astray. How many nuances are lost via email every day? How many offices host people who live and die by Slack — and others who refuse to use it?
Another reason is that we let leaders — a.k.a ourselves — off the hook. We justify our lack of communication or lack of clarity by pointing out how busy we are. Time is money, after all, and it’s much cheaper to let other teammates figure it out than pause what we’re doing. But this mentality not only hurts communication; it also damages employee retention and happiness.
So how do you know your team’s communication is not optimal? Here’s six signs your team’s communication is breaking down.
I once walked into a conference room to two employees unintentionally reenacting the “Do you understand the words coming out of my mouth?” scene from Rush Hour. When co-workers have resorted to screaming at each other to feel heard, things have gone south. Don’t accept this as a “communication style.”
More subtle than shouting, keep an eye out for silence. If employees refuse to talk to one another — or, worse, cliques are giving each other the silent treatment — that’s a sign that people are making their own calls. They’re not considering other teammates or factors that could critically impact your company.
We all have at least one employee who jumps the gun, unable to wait for others to finish. If you sense frustration building because people aren’t able to make themselves heard, that’s not your imagination. They need and want the floor, and their lack of ability to talk dilutes all your diversity-of-thought efforts.
Unless they have a great poker face, most people’s facial expressions reveal their true feelings, regardless of what they’re saying. If you see eye-rolling, flinching, drooping faces, or stony expressions, those are signs that people are only telling you part of the story — they don’t feel psychologically safe.
Brainstorming sessions should result in numerous options to consider. If you have few possible solutions or a lack of agreement on the end goal, those are real problems. A less obvious problem is if people negate others’ feelings during these problem-solving sessions, asking them to be positive or to ignore possible complications.
I love sarcasm as much as the next guy. But when I visited a company I was coaching, I realized it can easily be used as a smokescreen for more difficult feelings. Employees made jabs at each other to discount one another in front of their bosses and pretended it was all in good humor — but my interviews revealed it wasn’t.
As you launch into a new year at work, watch your team operate. Try to take a back seat as often as possible to absorb their interactions. If you spot these telltale signs of dysfunction, you need to work to make your team — and its communication — more transparent.
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You Were Promoted To A Leadership Role But You Feel Unprepared - Don't Panic You’ve been at the job for years. As much as you..
This Is the No. 1 Reason Why People Fail at Switching Jobs (and What to Do About It) There's a reason changing careers is so..
Didn't Get Your Dream Job? This 1 Technique Could Get You a Second Chance Every job seeker experiences this at least once, if not several..
The Best Way to Set New Employees Up for Success Create an onboarding program that's both meaningful and memorable Congratulations; you've just hired a terrific..
Do This In Your First Hour, Day, Week, And Month Of Your New Job Getting settled into your new job is the ultimate act of..
11 Expert Tips To Make 2018 Your Most Productive Year Ever Could eating cake for breakfast and never listening to your voicemail help you get..
7 Ways Modest Leadership Increases Team Success When we imagine the traits of successful leaders, whether they are managers, high level executives, CEO's or owners..
Grateful Workplaces and Engaged Employees All leaders need to ask themselves why happy and engaged employees are worth their weight in gold. If you’re a..
How to Set Your Career Goals for 2018 and Achieve Them Each New Year offers the opportunity for a fresh start—and that includes your career...
Managing employee stress during the festive period More than half of employees feel stressed in the weeks leading up to Christmas, with most calling for..
What's HR going to be in 2022? A Study sheds some light... A recent study shows us a glimpse of what HR might look like..
How to Avoid the No. 1 Reason People Leave Their Jobs William James, the father of psychology, stated that the most fundamental psychological need is..
Will You Be Leading an HR Function in 2024? Here are five things to look at to examine and determine if you’ve got what it..
Importance of Effective Employee Appraisals The performance appraisal may be one of the few times during the year where an employee and the reviewer, typically..
What Is Your Impact? We keep throwing this word around called "impact." Do you know what your impact is and how would you define, discover,..
LinkedIn CEO Jeff Weiner's 3 Best Pieces of Career Advice Jeff Weiner, LinkedIn's CEO, has had nothing short of a successful career. After graduating from..
Employees don't see link between pay and performance Employers gave themselves only mediocre ratings on pay programme effectiveness. Employees are struggling to see the link..
Workplaces still hamper productivity Noise, lack of privacy and space are some of the factors causing the greatest dissatisfaction among office workers Nearly half of..
Nine Things You Should and Shouldn't Do If You Lose Your Job Most of us wouldn’t think to associate the words "joblessness" and "fun," but..
Why Risk Is A Necessary Component To A Successful Career - And How To Balance Risk With Reward Taking at least some risk is necessary..
It's all about potential: how to write a CV with no work experience Follow these tips to stand out among competing candidates – from research..
Being Too Busy for Friends Won’t Help Your Career Friendship matters. Everything we do to succeed in our careers is improved when we’re supported by..
The Best Ways to Reward Employees. Having an effective reward program in place can help solve many of your HR issues. Every company needs a..
Burnout at Work Isn’t Just About Exhaustion. It’s Also About Loneliness More and more people are feeling tired and lonely at work. In analyzing the..
People Don’t Take HR Seriously; Here’s Why That’s Dangerous Legacy beliefs like being the bad guy and a lack of strategic vision isolates HR, and..
Think Strategically About Your Career Development In a world where the average employee sends and receives 122 emails per day and attends an average of..
Diversity Doesn’t Stick Without Inclusion Leaders have long recognized that a diverse workforce of women, people of color, and LGBT individuals confers a competitive edge..
How To Advance Your Career In A Crappy Entry-Level Job Yes, you can still bring yourself one step closer to snagging that dream job even..
Interviews are generally regarded as the primary decision-making event in any recruitment process. Regardless of your academic credentials or career thus far, it is crucial..
What causes burnout and how it can affect both the employees and the organisation How HR Can Help Prevent Employee Burnout An engaged workforce. It's..
Studies have shown that structured interviewing is more than twice as reliable a predictor of future employee performance than unstructured interviewing. That is why most..
Cyprus unemployment has been steadily increasing monthly since 2008 and is getting closer to double digits (January 2012 Eurostat figure – 9.6%). However there are..