Watch Out for These 5 Artificial Intelligence Problems in HR

https://www.entrepreneur.com/article/382304
0

Artificial intelligence (AI) might be the way of the future in tech, gaming and smart-device industries. When applied effectively, AI can save on human employment costs and, in some cases, can accomplish tasks even better than humans can.

It would make sense for other industries to try to capitalize on AI’s efficiency, versatility and overall power, but for entrepreneurs, applying AI to human resources (HR) poses some challenges.

Understanding AI and the challenges it creates in HR departments

HR professionals may want to put AI to use, at least partly because it can offer predictive analysis for recruiting. When a company is swamped with resumes, AI can scan resumes for those that best fit the skills and responsibilities required for that specific job. In this sense, AI can save HR teams days of sifting through resumes and cover letters.

But applying AI to HR departments isn’t always that simple, and in many cases AI can create more challenges than the problems that it solves. Here are some of those issues, and how you can deal with them.

1. AI won’t understand your company like you or a recruiter can

Although AI might help recruiters quickly scan through a pile of resumes, it lacks the global understanding of a company that recruiters possess. When hiring ideal employees, a recruiter researches a company and develops an understanding of that company’s positioning, direction within the market and even company culture.

AI lacks that same understanding, so when it comes to identifying employees who might be a good fit given the wider global view of the company, AI technology falls short. AI also lacks the knowledge and intuition that recruiters develop from decades in their jobs. AI won’t necessarily spot important connections in an applicant’s past work that might hint that applicant could be an important candidate.

For instance, a recruiter might see that an applicant has worked for a company that underwent rapid growth in the past. That could mean the applicant might be comfortable and flexible enough to grow with a quickly expanding startup. AI won’t make that same connection.

The key here is to consider mixing these solutions, so you receive the benefits of both. For example, you can use AI to help candidates more easily send you their credentials (automatic web forms and the like), but use recruiters and your own experience to narrow down the applicants who may actually be the best fit.

2. You might miss out on hiring outliers

Job applicants who don’t fit all of the strict hiring criteria a company has established might also be overlooked by HR. Some of these outliers could make a strong contribution to a company but might not get an interview because of AI technology used to screen resumes.

Similarly, because AI lacks a human touch, it might approve resumes of applicants who meet all of the required criteria, but who still aren’t ideal applicants for a position. Although it’s smart to use AI to cast a wide net, watch the process closely to keep an eye out for certain characteristics that you want in a new hire. If necessary, schedule time for you and your team to personally assess any candidate if needed.

3.  AI can’t account for human emotion

When hiring, companies don’t base their decision-making process on only hard skills. Emotional and psychological traits are important, too, including ambition and passion. AI cannot currently monitor or evaluate human emotion, and it can’t account for how emotion affects human behavior.

AI also cannot account for personalities and how emotion can affect teams. If tasked with finding a new team member to add to an existing team, AI can’t recognize the nuances of team dynamics and how personalities work together. That’s where you and the team come in. Because AI operates without the background understanding of complex human emotions, it makes for a flawed hiring and employee evaluation process. Use it sparingly for actual employee evaluation, and let team members do that themselves.

4. AI can’t ‘read’ people

HR is a human-based, personal operation. AI can’t replace an individual manager’s unique viewpoint or ability to “read” people in person, whether they’re job applicants or current employees. Although companies might incorporate AI solutions into their business models, the technology isn’t ready to take over significant face-to-face responsibilities in an HR department just yet. As mentioned, the technology might be useful in resume screenings, but it needs to be monitored closely and can’t replace talent evaluators (no matter what Elon Musk’s plans are).

5. AI lacks ethical responsibility

Ethical responsibility is key for HR teams today, especially when it comes to hiring minorities, taking action after sexual assault and other hot-button issues. AI lacks the ethical responsibility that HR needs to uphold, and AI can unknowingly become biased, too.

AI technology “learns” from the algorithms that it processes. If AI’s machine learning process is programmed by a human, it can take on the biases of its programmer, even though he or she might be unaware of their biases. With biased technology, a company’s talent acquisition process might unintentionally also be biased. If the hiring process is ever challenged or questioned, the technology cannot be held accountable for the bias, so HR leaders and the HR team need to take on ethical responsibility.

In order to prevent or remedy these occurrences, HR pros have to communicate about such problems to company leadership and programmers. Then, different departments should work together to identify bias, and prevent it from influencing hiring processes.

On another ethical note, if AI can replace a certain number of workers at a company, HR might face the challenging question of deciding which employees to let go. AI might save a company money, but replacing employees with technology can be a touchy ethical dilemma.

Also, certain AI tech can help by actually picking which people to lay off. Discuss whether these types of solutions feel ethically right to you and your team or not. Just who will select the technology, who needs to be retrained or who might be fired in the end? Go carefully and thoughtfully as you deal with AI and how it affects all of these matters.

Source:

 

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    8 Clues That a Candidate Will be an Exceptional Employee Over the past 40 years, I have reviewed at least 30,000 resumes and LinkedIn profiles..

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    Mar 22, 2019
    Increase Employee Retention

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    Feb 22, 2019
    How to Assess Transferable…

    How do you make sure you don’t lose out on those candidates who bring additional talents, interests, and unusual experiences that can be a real..

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    Feb 15, 2019
    Workplace Diversity

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    Feb 1, 2019
    Your Social Media Profile

    Here’s what recruiters look for on a candidate’s social media profile Maintaining the right balance between being professional and being yourself on social media can..

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    Jan 25, 2019
    Effective Job Interview

    How to conduct an effective job interview As the employment market improves and candidates have more options, hiring the right person for the job has..

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    Jan 11, 2019
    Reasons for Leaving?

    How To Answer Why You Left (Or Want to Leave) Your Employer If you want the job, don't reveal this. Job interviews are designed to..

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    Jan 4, 2019
    A good LinkedIn Summary

    Here's how to write a LinkedIn summary that could help you land your dream job, according to a marketing director at LinkedIn You might approach..

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    Dec 14, 2018
    Stay Focused Through the…

    14 Ways to Stay Focused at Work Through the Holidays We’re in the midst of the holiday season, and as you try to juggle parties,..

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    Dec 7, 2018
    Great Employees Leave Great…

    Why Great Employees Leave “Great Cultures” “We have a great culture.” We have all heard it. We have all said it. But what does that..

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    Nov 30, 2018
    On-the-Job Training

    Young Workers No Longer Get the On-the-Job Training They Need -- So They're Finding It Elsewhere With companies training people less, the most valuable path..

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    Nov 23, 2018
    Help Your New Hires…

    3 Ways You Can Help Your New Hires to Succeed Filling a vacant position is expensive, and unless you do these three things, it's liable..

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    Nov 15, 2018
    A Successful Meeting

    Three Ways To Prevent Someone From Stealing Your Spotlight In A Meeting We've all been there at one point or another. You're in a meeting,..

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    Nov 9, 2018
    ‘Bad’ Interviewee

    That 'Bad' Interviewee You Just Talked to May Be the Perfect Match for Your Job Opening The 'pattern matching' that companies have long used to..

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    Nov 2, 2018
    When should managers overlook…

    Why managers should overlook results in these situations By focusing on culture and people first, you can set your team up for success in the..

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    Oct 26, 2018
    Recruitment in Cyprus

    Recruitment in Cyprus - Thoughts and Ideas from Advance Career Team Read the detailed interview published on TopJobsCyprus website and share your comments and ideas!..

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    Oct 5, 2018
    Help Your Team Members…

    Help Your Team Members Succeed (Especially When They're Tempted to Leave) Help that valued employee being lured by another opportunity think through what they are..

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    Sep 28, 2018
    Avoid Toxic Team Members

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    Aug 31, 2018
    Enhancing your job search

    How To Bounce Back When The Job Search Gets You Down With a dream job in mind, an updated résumé in hand and responses to..

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    Aug 17, 2018
    Social media can cost…

    When 'What Happens In Vegas' Ends Up In Your Job Search   What happens in Vegas really doesn’t stay there. That “funny” picture about that..

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    Aug 3, 2018
    Emotional Intelligence at Workplace

    How To Develop More Emotionally Intelligent Employees In the quest to develop leaders who will foster a culture of equity and inclusion in the workplace,..

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    Jul 20, 2018
    Rewarding Employees Wisely

    5 Ways to Reward Employees When Raises Aren't an Option Many workers are doing double duty these days because employers either can’t afford to hire..

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    Jul 6, 2018
    Hiring the right people?

    5 Steps to Hiring the Right People for Your Business "Hire slow, fire fast" is great advice, but it's not always easy to follow. The..

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    Jun 15, 2018
    Experience or Talent?

    When to Hire Raw Talent vs. Job Experience Experience is a must for some jobs, but people with raw talent offer unique benefits. You have..

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    Jun 1, 2018
    Value of Office Communication

    Why Office Communication is Highly Valued and Often Ignored A huge number of employees don't trust their bosses, and it's not hard to figure out..

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    May 25, 2018
    Impacts of High Turnover

    The Negative Impacts of a High Turnover Rate High turnover rates can negatively affect a company and its employees in many ways. With the constant..

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    May 18, 2018
    General Data Protection Regulation

    Five Final Checks To Ensure GDPR Compliance It is just one week until the EU update to General Data Protection Regulation (GDPR) compliance deadline of..

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    May 11, 2018
    Employee Onboarding Strategies

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    Apr 27, 2018
    AI empowers HR

    AI will make HR more Human, Strategic and Innovated Artificial intelligence (AI) is a source of both huge excitement and fear across the HR function...

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    Apr 13, 2018
    Negative performance feedback

    Is giving negative performance feedback really negative? Negative performance feedback is a difficult topic to talk about. Does it help the performance? This feature throws..

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    Mar 30, 2018
    Inspire Change In Your…

    4 Ways To Inspire Change In Your Employees Have you ever listened to a speech that inspired you so much, you were ready to make..

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    Mar 16, 2018
    Don’t Shuffle People Into…

    Don't Shuffle People Into the Wrong Job Just Because They're Already on the Payroll You grow your company by putting proven performers where you need..

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    Mar 9, 2018
    The Best Internal Candidate…

    Why the Best Internal Candidate Might Be from an Unlikely Part of the Company Nearly a decade since Gallup released its bible, Strengths-Based Leadership, which..

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    Feb 26, 2018
    Minimise Workplace Negativity

    Tips for Minimizing Workplace Negativity To Deal with Negativity in the Workplace, Use These 9 Tips Nothing affects employee morale more insidiously than persistent workplace..

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    Jan 26, 2018
    Prepare new employees for…

    The Best Way to Set New Employees Up for Success Create an onboarding program that's both meaningful and memorable Congratulations; you've just hired a terrific..

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    Jan 5, 2018
    7 Ways Modest Leadership…

    7 Ways Modest Leadership Increases Team Success When we imagine the traits of successful leaders, whether they are managers, high level executives, CEO's or owners..

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    Dec 29, 2017
    Grateful Workplaces and Engaged…

    Grateful Workplaces and Engaged Employees All leaders need to ask themselves why happy and engaged employees are worth their weight in gold. If you’re a..

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    Dec 8, 2017
    HR in 2022

    What's HR going to be in 2022? A Study sheds some light... A recent study shows us a glimpse of what HR might look like..

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    Dec 1, 2017
    Appreciating your employees

    How to Avoid the No. 1 Reason People Leave Their Jobs William James, the father of psychology, stated that the most fundamental psychological need is..

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    Nov 24, 2017
    HR Function in 2024

    Will You Be Leading an HR Function in 2024? Here are five things to look at to examine and determine if you’ve got what it..

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    Nov 17, 2017
    Employee Appraisals

    Importance of Effective Employee Appraisals The performance appraisal may be one of the few times during the year where an employee and the reviewer, typically..

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    Oct 20, 2017
    Employees don’t see link…

    Employees don't see link between pay and performance Employers gave themselves only mediocre ratings on pay programme effectiveness. Employees are struggling to see the link..

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    Sep 22, 2017
    Workplaces still hamper productivity

    Workplaces still hamper productivity Noise, lack of privacy and space are some of the factors causing the greatest dissatisfaction among office workers Nearly half of..

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    Aug 4, 2017
    Is it time to…

    The Best Ways to Reward Employees. Having an effective reward program in place can help solve many of your HR issues. Every company needs a..

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    Jul 21, 2017
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    People Don’t Take HR Seriously; Here’s Why That’s Dangerous Legacy beliefs like being the bad guy and a lack of strategic vision isolates HR, and..

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    Jun 30, 2017
    Career Development

    Think Strategically About Your Career Development In a world where the average employee sends and receives 122 emails per day and attends an average of..

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    Jun 16, 2017
    Diversity and Inclusion

    Diversity Doesn’t Stick Without Inclusion Leaders have long recognized that a diverse workforce of women, people of color, and LGBT individuals confers a competitive edge..

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    May 8, 2017
    Interview Preparation

    Interviews are generally regarded as the primary decision-making event in any recruitment process. Regardless of your academic credentials or career thus far, it is crucial..

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    Apr 3, 2017
    Interview questions you have…

    Studies have shown that structured interviewing is more than twice as reliable a predictor of future employee performance than unstructured interviewing. That is why most..

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