Retention Agent (Forex) – Limassol

Job Description

Advance Career, on behalf of our client, a Financial Services Company with offices in Limassol, is seeking to recruit a Retention Agent;

Responsibilities:
Building and maintaining relationships with new and existing clients
Ensuring customer satisfaction through professional communication
Promoting the company’s products and services in an effective manner
Handle client inquiries and ensure that high level service is provided
Perform personal clientele analysis and take actions as required
Ensure compliance with the company’s legal guidelines and compliance procedures
Contribute to the team effort by achieving targeted results
Cooperate effectively with other departments as necessary

Qualifications:
Degree in a business-related field will be a plus
At least 1 year previous experience in Retention or similar position in a financial services company is a must
Fluency in English is a must
Knowledge of  French or Italian, will be considered an advantage
Excellent negotiation skills
Outstanding communication and interpersonal skills
Dynamic and innovative
Self-motivated and target oriented
Strong computer literacy

Benefits:
An attractive remuneration package will be offered to the successful candidate.