- Career Level Manager
- Experience 4 Years
- Industry HORECA / Hospitality
- Qualification Bachelor Degree
Advance Career Ltd on behalf of our client a well established and reputable management services organization, seeks to recruit a dynamic Front of House Manager for their HQ in Limassol:
Assume full responsibility for the reception team including all administrative SOPs, inductions and on the-job training.
Supervise and manage day to day operation and manage and delegate workload accordingly.
Coach and monitor the Reception team, leading regular training on all procedures and work practices.
Lead the Management System and administrative CRM procedures to run the reception desk in
a professional and efficient manner, ensuring correct entry and routine follow up throughout.
Lead all processes and procedures as well as daily communication with onsite and off-site authorities.
Interact in a courteous and professional manner with all guests and work colleagues.
Make use of the company’s CRM system to manage, follow up and analyse sales enquiries, providing regular
feedback to the Manager.
Pro-actively participate in customer hospitality and sales activity with other senior management to maximise
customer retention, increase occupancy and improve financial performance.
Ensure that monthly operations reporting obligations are fulfilled according to requirements of the Manager.
Manage and train a Reception team of upto 6 staff to ;
Coordinate administrative support as required
Coordinate provision of refreshments for guests and visitors when required.
Follow and implement yacht check-in/check-out procedures in an efficient and professional manner.
Answer phone calls promptly, clearly and professionally as per organizations standards.
Communicate with guests and asks questions about the quality of their stay whilst listening to their
responses and identifying what remedial action may be taken in cases of complaint-handling.
Ensure all duty shift checklists are continuously followed and proper guidance is given to work
colleagues of relevant departments staff.
Process berthing applications, issuing berthing licenses and banking standing order forms and
administer berthing records and documentation.
Administrative support for property rentals and manage the enquiry, booking and payment process.
Maintain the security of information related to customers and personnel.
Keep the Organizations’ database and all standards documentation.
Responsible for petty-cash accounts and reconcile cash and cheque/credit payments from the marina
Implement all general office procedures for the front desk such as filing, photocopying and telephone
enquiries in order to maintain a clean and organized working environment
Monitor stationery stocks and office equipment and update re-order levels as and when required.
Comply with the organizations regulations regarding dress and expected behaviour, reflecting consistently to brand standards whilst offering a personalized service to all internal and external customers.
Be fully conversant with and be aware of the Organization’s health and safety, security and fire regulations.
Previous experience within Hospitality in Front office
Degree in Hopitality Management/Tourism or relevant
Fluency in English. Russian language will be considered an advantage.
Management Skills and customer service focused
An excellent remuneration package will be offered to the successful candidate plus excellent working hours