Client Support Agent (Forex) – Larnaca

  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career Ltd, on behalf of our client, a well-established CySec regulated Forex organisation, located in Larnaca, is seeking to recruit Client Support Agent;

Deal directly with clients through phone, email and/or live chat
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Direct requests and unresolved issues to the designated person/department
Assisting new clients with the account opening process
Provide client with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the company and provide high level service through the necessary channels

University/College Degree
Fluency in English any additional language will be considered an advantage
Computer literate
Minimum 2 years experience in Customer Support or HORECA roles
Excellent communication and organisational skills
The successful candidate must be able to work on a 24/5 rotation

An attractive remuneration package will be offered to the successful candidate.