- Career Level Assistant
- Experience 1 Year
- Industry Online Gaming
- Qualification Associate Degree
Job Description
Advance Career, on behalf of our clients, an Online Gaming Organisation, is seeking to recruit a Native English speaking Customer Support Agent;
Responsibilities:
Effectively communicating with customers in their designated language.
A high emphasis on quality, with particular attention to detail and accuracy.
Providing an outstanding client experience and resolving issues on first contact.
Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
Escalating requests where needed.
Thoroughly investigating player concerns.
Promoting a “Safer Gaming” philosophy.
Staying UpToDate on rules, processes, and licencing needs.
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs.
Qualifications:
Native in English.
Proven customer service experience is welcomed but not mandatory since the company provides
comprehensive in-house training.
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required.
Ability to perform under pressure
Accountability and conscientiousness
Benefits:
An attractive remuneration package will be offered to the successful candidate.