Customer Support Officer (Forex) – Limassol

  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career, on behalf of your clients, a Forex Organisation located in Limassol, is looking forward to recruit a Customer Support Officer;

Responsibilities:
Handle all client queries via live chats, emails and phone calls for the company’s group; and any other duty assigned by the Customer Support department.
Process appropriate verification procedures according to client classifications.
Be the first point of contact for existing clients and assist internally, all other departments according to their needs.

Qualifications:
1+ year experience in a Customer Support or Sales position in a regulated financial services company will be considered an advantage;
Excellent knowledge of the English Language both written and oral, is a MUST;
Knowledge of any other EU language will be considered as an advantage;
College or university degree;
Organized, diligent and detail oriented;
Computer literate, good capacity of Microsoft Office applications;
Professionalism, work ethic, Self-motivation and a Team player;
Positive can-do attitude;
Working Shift Hours 09:00-18:00 (1 hr. lunch break) & 14:00 – 22:00 | Monday – Friday. Also, flexible to work on Cyprus Public holidays on rotation.

Benefits:
An attractive remuneration package will be offered to the successful candidate.