VIP Account Manager (Online Gaming) – Limassol

  • Career Level Manager
  • Industry Online Gaming
Job Description

Advance Career, on behalf of our client, an Online Gaming organization located in Limassol, is seeking to recruit a Native English VIP Account Manager;

Responsibilities:
Increase our top players’ activity, satisfaction and loyalty to our brand
Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction
Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site
Define a VIP player strategy
Increase activity of top players
Proactively contact top players
Proactively contact potential top players
Plan, execute and follow up on promotions
Improvements of the back-office features for VIP Management
Improvements of the web site to improve top players’ satisfaction
Dealing directly with clients’ queries over chat system, e-mail and phone
Interacting with other departments as necessary to meet client’s needs

Qualifications:
Excellent command of the English language with high written/verbal communication skills
Able to work shifts on rotation Monday to Sunday (10am-6pm & 6pm-2am)
Experience in a similar position/industry preferred but not mandatory
Gaming background preferred but not mandatory
European citizenship

Benefits:
An attractive remuneration package will be offered to the successful candidate.