Spanish speaking Client Support Agent (Forex) – Larnaca

Full Time
  • Career Level Officer
  • Experience 2 Years
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career Ltd, on behalf of our client a leading CySec regulated organisation located in Larnaca is seeking to recruit a Spanish speaking Client Support Agent;

Responsibilities:
Deal directly with clients through phone, email and/or live chat
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Direct requests and unresolved issues to the designated person/department
Assisting new clients with the account opening process
Provide client with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the company and provide high level service through the necessary channels

Qualifications:
University/College Degree
Fluency in English and Spanish
Computer literate
2+ years experience in Customer Support or HORECA roles
Excellent communication and organisational skills
Ability to work shifts on a 24/5 rotation including night shifts

Benefits:
An attractive remuneration package will be offered to the successful person