- Career Level Officer
- Experience 1 Year
- Industry Financial Services
- Qualification Bachelor Degree
Advance Career on behalf of our client, a Financial Services organization, is seeking to recruit a Spanish Speaking Client Experience Specialist;
Provide front-line support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
Be the “first line of defence” (with other stakeholders) to identify, escalate and manage potential risk.
Perform, deliver and contribute to a variety of onboarding procedures as and when required, through guidance of management and compliance
Perform ongoing monitoring to meet regulatory guidelines and standards
Perform “layer 1” trade investigation / validation / affirmation for MT4.
Undertake key functions on MT4 to meet the organisation’s segregation of duties principles – e.g. filter & process client withdrawal requests.
Contribute to the definition & implementation of a framework to derive maximum value for the Business
Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with strategy.
Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).
Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for company to internal stakeholders.
Meet the demands of both internal stakeholders and company’s diverse client base in a growing fast-paced environment.
Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in company’s compulsory literature available on the internal confluence application
Shift work on rotation: (14:00-10:00; 15:00-11:00; 16:00-24:00; 17:00-1:00am)
Minimum 2 years proven experience working in a Client Experience/Service team
Proven experience in account opening in a regulated industry is an advantage
Proficiency in Spanish and English
Proven experience within the Forex Industry will be considered as an advantage
Awareness of Operational Risk & Compliance landscape will be considered as an advantage
Proven experience with basic desk-top applications
Good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred
Knowledge of MT4 platform
Digital, data & analytics experience
Excellent organisational & time management skills
Presentation and analytical skills
Our client is willing to invest in providing training and development to the successful candidate
An attractive remuneration package will be offered to the successful candidate.