Client Relationship Officer – Limassol (Various languages)

Full Time
  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career on behalf of our client a leading CySEC registered Forex company is seeking to employ Spanish, Arabic Speaking Client Relationship Officers;

Responsibilities:
Maintain contact with existing clients to ensure high levels of client satisfaction
Provides general information in regards to company platforms and services offered
Informs and assists all clients in relation to the use of all current and future products
Assists customers who wish to open or manage a company trading account
Informs all existing and potential clients of any new products and promotions that the Company is offering
Maintains professional internal and external relationships that meet Company’s core values.
Provides quality and efficient live support to existing and potential clients
Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Provides troubleshooting and support for the basic functions of the trading platform
Welcome calls/call back requests
Posts information regarding Company’s products and services to relevant forums.

Qualifications:
University/College degree in Business, Marketing or Computer related field or equivalent
Knowledge of the FX Market
1+ year experience in the Forex industry will be considered an advantage
Fluency in English and one of the following languages: Italian, Portuguese, Spanish, Malaysian, Chinese, Japanese.
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Excellent Interpersonal skills
Communicate effectively using various tools
Problem Analysis and problem-solving
Customer Service Orientation
Adaptability
Organizing and Time Management Skills
Integrity and Trust

Benefits:
An attractive remuneration package will be offered to the successful person.