Safer Gambling Agent (Online Gaming) – Limassol

  • Career Level Officer
  • Experience 1 Year
  • Industry Online Gaming
  • Qualification Associate Degree
Job Description

Advance Career, on behalf of our client, an Online Gaming Organization located in Limassol, is seeking to recruit a Safer Gambling Agent;

Responsibilities:
Monitor players entering the Risk Queue and identify further actions to be taken based on the risk presented by the player.
Undertaking KYC health check reviews of the players accounts identifying missing and/or expired customer due diligence documents.
Taking further actions based on the risk presented by the player directly related to the above for example requesting missing documents and/or placing account restrictions.
Screening clients/marking players to be screen against the automated system used by the company for identifying PEP, Adverse Media, Sanctioned individuals and take the
appropriate actions accordingly.
Conducting online search for the player – on google/social media/companies house etc.
Conduct chat interactions and phone calls with players for Affordability/MENTOR reasons
Take different customer interactions including the request for occupation details/Source of Funds/Source of Wealth and input the data into the back-office system of the company.
Monitor players spending against their known income and take the appropriate action on a case by case basis by assessing the affordability of the player.
Assist compliance team in ensuring that marketing communications are undertaken in a socially responsible manner and in line with related marketing rules and regulations.
Assist in general compliance enquires if and when requested to do so.

Qualifications:
Ability to problem solve and multitask.
Critical thinking and ability to correctly analyze a problem/situation/information and decide
on the appropriate action/solution.
Speaking Swedish/Dutch/Danish would be considered as an advantage.
Computer literate – Excellent knowledge of Excel and MS Word.
Excellent command of English language.
Trustworthiness.
Confident when talking to customers on the phone.
Quick thinking to adapt during discussions and live chats with customers.

Benefits:
An attractive remuneration package will be offered to the successful candidate.