Russian, English Greek Operations/Deputy Manager – Nicosia

Full Time
  • Career Level Manager
  • Experience 2 Years
  • Industry Information Technology
  • Qualification Bachelor Degree
Job Description

Advance Career Ltd on behalf of our client, a leading international outsourcing technology organisation, is seeking to employ a Russian, English, Greek speaking Operations/Deputy Manager;

Responsibilities:
To manage end to end operations of the company centers whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
To ensure implementation of new process roll outs or changes
Manage all day to day activities (administrative and functional) conducted at the company
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
Ensure compliance with company defined principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time
Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Ensure no penalties are incurred and monitor , track and maintain internal errors
Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications for all staff.
Provide assistance to staff when needed and handle applicant/customer escalations
Liaise with various support functions to handle team related queries.

Qualifications
BA Degree in Business Administration or equivalent
Fluency in Russian, English, Greek
Previous experience in a similar position will be considered as an advantage
Experience within Travel and Tourism or Service industry will be considered an advantage
Excellent communication skills
Teamwork and Diversity management skills
Strong attention to detail

Benefits:
An attractive remuneration package will be offered to the successful candidate.