Risk and Payments Agent (Online Gaming) – Limassol

Job Description

Advance Career, on behalf of our client, an Online Gaming organization located in Limassol, is seeking to recruit a Risk and Payments Agent;

Responsibilities:
Process account opening for the registered clients in accordance with KYC procedure.
Amend existing client accounts (i.e. valid documents, updated information).
Monitoring customer accounts to detect fraudulent patterns;
Communicate with banks and payment providers
Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit;
Reviewing and processing all withdrawal requests;
Contributing and ensuring compliance;
Resolving customer queries;
Interacting with other departments as necessary to meet client’s needs;
Maintaining professionalism in all instances.
Liaise with management for any queried issues.

Qualifications:
Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
Experience preferred but not mandatory
Excellent command of English language
Attention to details and quality of work
Computer literate and proficient user of excel
European citizenship

Benefits:
An attractive remuneration package will be offered to the successful candidate.