Risk and Payments Agent (Online Gaming) – Limassol

  • Career Level Officer
  • Experience Graduate
  • Industry Online Gaming
Job Description

Advance Career, on behalf of our client, an Online Gaming organization located in Limassol, is seeking to recruit a Risk and Payments Agent;

Responsibilities:
Monitoring customer accounts to detect fraudulent patterns
Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss
Utilization of fraud and payments systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit
Reviewing and processing all withdrawal requests
Contributing and ensuring compliance
Resolving customer queries
Interacting with other departments as necessary to meet client’s needs
Maintaining professionalism at all instances

Qualifications:
Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
Experience preferred but not mandatory
Excellent command of English language
Attention to details and quality of work
Computer literate and proficient user of excel
European citizenship

Benefits:
An attractive remuneration package will be offered to the successful candidate.