Polish speaking Retention Officer (Forex) – Limassol

Full Time
  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career on behalf of our client a leading CySec regulated Forex Company is seeking to employ a Polish speaking Retention Officer;

Servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients
Act as a conduit between clients and the FX market
Assist clients with queries regarding trading and the instruments available for use by the client
Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
Training new clients on companies platforms and trading tools
Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required
Liaise with other departments, when required, to escalate and resolve issues and/or report faults
Achieving monthly targets
Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
Contacting clients to provide general market updates
Utilizing retention strategies to maximize client satisfaction
Cross selling company services to provide client improvement and increase LTV targets
Ensuring timely follow up of all contacts
Maintain high levels of client acquisition, retention and re-activation

Qualifications :
University/College Degree
Fluency in English and Polish
Knowledge in Technical Analysis is required
Computer literate
Minimum 1 year experience in relevant field
Excellent communication and organisational skills

An attractive remuneration package will be offered to the successful candidate.