Player Relationship Team Leader (Online Gaming) – Limassol

  • Career Level Manager
  • Experience 3 Years
  • Industry Online Gaming
  • Qualification Bachelor Degree
Job Description

Advance Career, on behalf of our client, an Online Gaming organization located in Limassol, is seeking to recruit a Player Relationship Team Leader:

Responsibilities:
Managing a team of Player Relationship Officers
Mentoring and training the team on customer relations techniques
Monitoring of the team’s daily activities, ensuring Responsible Gaming procedures are dully applied
Hands-on handling of complex cases
Player Management Strategy: understanding the company’s objectives and craft custom, effective strategic plans to meet goals
Create new processes and procedures as well as adjust the existing ones to reflect the company’s needs
Give prompt reports on crucial issues to direct management, suggest solutions
Evaluate the team’s progress and provide monthly Quality Assurance Reports to management
Prepare the monthly work schedule for the team
Report to the Head of Operations

Qualifications:
Native or near-native English speaker with high written/verbal communication skills
Managerial experience – 2 + years as team leader/group manager
2+ years of experience with handling VIPs/ service/ support /responsible gaming from an online production company
Retention and/or sales experience
Strong analytical skills. Experienced in using Excel
Strong familiarity with the Internet and its tools
Self-motivated go-getter who is driven to achieve results creatively
Must be a “people person” and able to resolve conflicts
Gaming background – Advantage
VIPs and/or Responsible Gaming management experience – Advantage
Eligible to work in Cyprus

Benefits:
An attractive remuneration package will be offered to the successful candidate.