Online Reputation Manager (Forex) – Limassol

  • Career Level Manager
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career, on behalf of our client, a Forex Company in Limassol, is seeking to recruit an Online Reputation Manager;

Responsibilities:
Identify new channels & review platforms for brand listing
Act as company’s brand guardian across the internet
Identify mentions of the brand across social media and other channels (forums, blogs, etc)
Engage with mentions, or escalate liaising with respective internal teams
Monitor & moderate ratings and reviews across various channels (TrustPilot, Google Profile, Forums like FX Empire or FPA)
Identify new channels for brand presence and positioning
Work closely with Community Manager(s) & Content Team for repurpose of existing content across various new channels
Provide feedback on Community trends and behaviors
Work closely with Marketing team for ensuring brand guidelines and strategies are followed
Work closely with Compliance team for crisis management
Work closely with Customer Support team for rectifying issues
Liaise with internal stakeholders for appropriate actions
Identify in a timely manner potential crises
Identify and suggest actions on industry trends
Balance between customer satisfaction & upholding brand image
Monitor the company’s overall online reputation and review status to identify trends and areas of opportunity
Develop online reputation procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Create briefs for content production fueled by community feedback for the Marketing team
Provide strategy to engage employee and drive interaction on sites such as LinkedIn & Glassdoor
Report out on analytics and business insights

Qualifications:
1 to 2+ years of experience in Customer Support, Social Media Management, or other Marketing roles
Excellent project management and organizational skills
High-level of attention to detail and accuracy
Ability to manage multiple priorities and thrive in a dynamic fast-paced environment
Proactive team player with strong interpersonal skills
Ability to work well independently, self-starter and self-motivated
Ability to confidently interact with senior leadership and provide timely feedback/advice
Ability to find ways to positively engage consumers in brand conversations
Strong EQ and ability to assess nuance in conversations and react accordingly
Strong verbal and written communication skills with high service-orientation
Strong knowledge of current digital media trends and communication strategies
Proficient in MS Office (Excel, Word, Outlook and PowerPoint)
Proficient in English is a must. Proficient in other languages like German and/or Spanish will be considered a plus
Experience with Social Listening tools will be considered a plus
Experience in the FinTech industry will be considered a plus
Experience in customer service will be considered a plus

Benefits:
An attractive remuneration package will be offered to the successful candidate.