- Career Level Officer
- Experience 1 Year
- Industry Forex
- Qualification Bachelor Degree
Advance Career on behalf of our client a leading CySEC registered Forex company is seeking to employ a Malaysian Speaking Client Relationship Officer;
Build and maintain relationships with clients to ensure high levels of clients’ satisfaction.
Promote the Company’s services, acquires new clients and pro-actively assists with any needs they may have.
Maintain contact with existing clients to ensure high levels of client satisfaction
Provide general information in regards to company’s platforms and services offered
Inform and assist all clients in relation to the use of all current and future products
Assist customers who wish to open or manage a trading account
Inform all existing and potential clients of any new products and promotions that the Company is offering
Maintain professional internal and external relationships that meet Company’s core values.
Provide quality and efficient live support to existing and potential clients
Answer all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaise with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Provide troubleshooting and support for the basic functions of the trading platform
Welcome calls/call back requests
Post information regarding Company’s products and services to relevant forums
University/College dregree in Business, Marketing or Computer related field or equivalent
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
Fluency in English and Malay
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Excellent Interpersonal skills
Communicate effectively using various tools
Excellent Problem Analysis and problem-solving skills
Customer Service Orientation
Excellent Organizing and Time Management Skills
Integrity and Trust
An attractive remuneration package will be offered to the successful person.