Japanese speaking Customer Relations Officer (Forex) – Limassol

Full Time
  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career Ltd on behalf of our client a well-established CySEC registered Forex Company is seeking to recruit a Japanese speaking Customer Relations Officer ;

Responsibilities:
Assists customers who wish to open a trading account
Handles welcome calls/call-back requests
Maintains contact with existing clients to ensure high levels of client satisfaction
Provides general information in regards to company’s platforms and services offered
Informs and assists clients in relation to the use of all current and future products
Provides quality and efficient live support to existing and potential clients
Maintains professional internal and external relationships that meet Company’s core values
Delivers service and support to customers through live chats, emails, phone calls and meetings
Collects customer feedback and follows up e.g. requests for new products and services
Suggests ideas and actions to develop the market
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Qualifications:
University Degree preferably in Finance or Economy
Previous relevant working experience will be considered an asset
Excellent command of the English and Japanese language
Computer literacy with very good working knowledge of Microsoft Office applications

Benefits:
An attractive remuneration package will be offered to the successful person