- Career Level Officer
- Experience 2 Years
- Industry Financial Services
- Qualification Associate Degree
Advance Career Ltd on behalf of our client, an Events Company, is seeking to recruit a Customer Service & Sales Support Officer;
Reports to the Head of Sales.
Provide support to sales representatives and respond to customer and prospect queries.
Administer the events registration system.
Vet all attendees and address actions required in order to lead to an approved status.
Open and maintain customer accounts by recording account information.
Resolving any issues related to product or services by clarifying the customer’s needs; selecting and explaining the best solution; expediting correction or adjustments if needed; following up to ensure resolution.
Recommending potential products or services attendees and forwarding to the sales team when required.
Answers phone calls from customers and dealing with enquiries.
Preparing and circulating reports by collecting and analysing customer information.
Contribute to team effort by accomplishing related tasks as needed.
Manage large amounts of incoming calls & emails.
Generating sales leads.
Build sustainable relationships of trust through open and interactive communication.
Meet personal/team targets and client contact handling quotas.
Keep records of customer interactions, process customer accounts and file documents.
Resolve customer complaints via phone, email, mail or social media.
Act as a company gatekeeper.
Alerting the team to potential sales opportunities.
Passing leads to the sales team.
Takes the lead with incoming registrations.
Proven customer support experience.
Knowledge of sales and customer service best practices.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Knowledge of commonly-used concepts, practices and procedures within the fintech and FX industry.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritise and manage time effectively.
High school diploma or equivalent; college degree preferred.
Ability to travel in and out of the EU.
An attractive remuneration package will be offered to the successful candidate.