Chinese Speaking Customer Support Officer (FX) – Limassol

Full Time
  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career on behalf of our client a leading Cysec regulated Forex Firm is seeking to employ a Chinese Speaking Customer Support Officer.

Responsibilities:
Dealing directly with clients’ queries over chat system, e-mail and telephone
Responding to all client’s requests promptly
Interacting with other departments as necessary to meet client’s needs
Providing quality service and customer support
Inform customers about company’s regulations and procedures
Promoting products and services to clients
Maintaining professionalism at all instances

Qualifications:
A degree in a business related field
1 year in a customer service related position
Knowledge of the forex market will be considered as an advantage
Knowledge of AML procedures will be considered as an advantage
Eligible to work in Cyprus (EU work permit)
Fluent in English and Chinese written & verbal
Excellent communication and interpersonal skills
Excellent client handling skills
Strong organizational and analytical skills
Excellent IT skills
Shift work as per weekly rotation

Benefits:
An attractive remuneration package will be offered to the successful person.