Chinese Customer Support Officer (Forex) – Limassol

  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career, on behalf of our clients, a CySec Regulated Forex organisation is seeking to recruit a Chinese speaking Customer Support Officer;

Responsibilities:
Responsible for building business from part of Eastern Asia region; will manage local office;
Perform administrative and development functions to start up and manage business;
Handle phone calls, e-mails, live customer chat while assisting the marketing department to adapt global marketing strategies to local market (create new promotions, landing pages, products and features);
The candidate will organise and manage local sales team once it will be created and administer local language Facebook, Twitter, other social media channels with the help of Marketing Department;
Will promote business in local language industry-specific forums and organise local language training, seminars, webinars.
Provide translation assistance for marketing department with regards to local language website, banners, marketing materials and meet monthly business development targets as set forth by the management; will therefore analyse marketing trends and track competitors, activities and provide valuable inputs for fine-tuning operational & marketing strategies of the Company.

Qualifications:
1+ year experience in a Customer Support position in a regulated financial services company will be considered an advantage;
Excellent knowledge of the English Language both written and oral, is a Must;
Excellent knowledge of Mandarin language both written and oral, is a Must;
Deep Understanding and experience with financial products and ETDs such as Futures & Options, will be considered a big advantage;
College or university degree;
Organized, diligent and detail oriented;
Computer literate, good capacity of Microsoft Office applications;
Professionalism, work ethic, Self-motivation and a Team player;
Positive can-do attitude;
Flexible to work on Cyprus Public holidays on rotation;
Working days: 24/5- Shift rotation:
Work permit can be sponsored by the employer if not eligible to work in Cyprus

Benefits:
An attractive remuneration package will be offered to the successful candidate.