Chinese Customer Sales Representative (Forex) – Limassol

  • Career Level Officer
  • Experience 1 Year
  • Industry Forex
  • Qualification Bachelor Degree
Job Description

Advance Career on behalf of our client, a Forex Organization, is seeking to recruit a Chinese Customer Sales Representative;

Responsibilities:
Assisting customers to open accounts
Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
Handles welcome calls/call-back requests
Maintains contact with existing clients to ensure high levels of client satisfaction
Provides general information regarding platforms and services offered
Handling of back office queries
Supporting clients with technical and troubleshooting issues
Dealing with customer complaints promptly and effectively
Providing support and troubleshooting on Meta Trader platforms
Liaising with all departments to resolve issues
Suggests ideas and action to develop the market
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Forwards any issues or requests to the head of the department and/or the appropriate department

Qualifications:
Fluency in Chinese and English both verbal and written
Degree in economics/ finance or any related
Pevious experience within the forex industry would be considered as an advantage
Knowledge of Meta Trader platforms
Ability to work shifts on a 24/7 hour basis
Ability to meet deadlines
Strong analytical and problem solving skills
Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
Team oriented and results oriented
Ability to work in a dynamic and multicultural environment

Benefits:
An attractive remuneration package will be offered to the successful candidate