- Career Level Officer
- Experience 1 Year
- Industry Forex
- Qualification Bachelor Degree
Advance Career on behalf of our client a well established Forex institution is seeking to recruit an Account Service Manager;
Handles customer calls with Customer Service related inquiries
Solving any customer problems effectively and efficiently.
Customer retention by negotiations.
Provides solutions that are attractive to the customer.
Suggests products to the customer.
Utilizes sales skills to hit sales and retention goals.
Communicates with Management on all customer and issues.
Pro-actively and consistently follow-up to all customer inquiries, either via phone/email/chat.
Identify industry/market trends
Focus on customer satisfaction
Fluency in English to a Native or near native standard. Any other languages will be considered as an advantage.
No sales experience required. Some experience will be considered as an advantage.
Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional manner.
Able to multi-task; talk on the phone and type notes simultaneously.
Effective problem solver.
Any experience or exposure in the financial markets will be considered a distinct advantage.
An attractive remuneration package will be offered to the successful person.